Wise Pet is a holistic pet shop selling only high quality natural pet products. We provide 5% discount on orders >$600*, 10% discount on orders over $1000* (*regular priced products only) and free delivery on orders over $400 for most part of HK (please refer to shipping policy). Delivery will be made in 2-4 business days.  Please refer to the discount page for more details. 

Some customers may have problem logging in due to a recent site and database update.  You may need to reset your password, if this fails, please create a new account again.  We apologize for the convenience caused.  Please contact us if you need any assistance placing your order.  

Terms and Conditions

Users of this web site should agree to the following terms and conditions. If you do not agree with these terms and conditions, please do not use this site.



Content of this web site is copyrighted and remains the property of Wise Pet. You may download or print out the content for non-commercial use only.  Copying the site content for commercial use is strictly prohibited.


Warranty and Liability

We try our best to keep the information on our site as accurate and up to date as possible.  However, we shall not be liable for any damage or loss that results from the use of our content or the use of our products. Wise Pet does not warrant that the products sold on our site will perform as described, or that our site or server is free of viruses or harmful components.  We do not guarantee product availability even though the product is shown "in stock" at our site.  We will confirm product availability by phone or email once we receive an order.  


Veterinary Advice

The site content is not meant to replace veterinary advice. If your pet is ill, you should consult a veterinarian for diagnosis and treatment.


Price Accuracy

If a product sold on this site is mistakenly listed at an incorrect price, Wise Pet reserves the right to refuse any orders placed at the incorrect price.  You will be asked to pay for the correct price if you want to proceed with the order.  If payment is already made by credit card, you will be asked to pay for the difference or we shall issue the credit to your credit card account and cancel your order.


Price & Promotion Changes

All prices and promotions listed on our site are subject to change without notice.  Promotional items are usually sold at limited quantities.  We reserve the right to withdraw any promotional offers at our own discretion. 



If you ask to have the products delivered to your door or management office / security post without anyone signing the delivery invoice, you will be solely responsible for any loss or damage to the products.  Wise Pet will not replace or refund your purchase under these circumstances.

We will not deliver your order if we cannot contact you by phone on delivery day.  The delivery staffs are only required to bring the products to your door (if elevator is available), they are not required to enter your premises.

If your premise is not accessible by elevator, you will have to come down to pick up the products or pay a surcharge on mutual agreement. If the order weighs more than 40 lbs, our delivery staff may refuse to carry the products upstairs.


Order Cancellation

Cancellation should be made by phone before 5:00 p.m. one day prior to the delivery day.  If your order has already been sent to the courier, you will be charged with $50 delivery fee.  If you refuse to accept the order on delivery, you will be charged with a restocking fee ($100).   


Use of Site

You may write product reviews on the site.  Wise Pet will block any comments that are defamatory, abusive, illegal, or serve to promote other business activities and services.


Third-Party Links

Wise Pet provides third party links for the sole purpose of sharing useful information.  We have no control over the 3rd party websites.  You shall access these web sites at your own risk and shall not hold Wise Pet responsible for any damage or loss accessing the information on the 3rd party websites.