How to Order
How to order:
1) By phone: 26522337 (Chinese/English)
2) Online shopping cart. Orders received before 19:00 (Mon to Fri) or 16:00 (Sat) will be processed on the same day. Delivery will be made in 2-4 working days (excluding public holidays and Sundays). Order confirmation is sent by email. Please note that we cannot provide same day delivery. If you order online during Sun and public holiday, you would receive order confirmation the next working day.
3) For customers outside Hong Kong, please use the online shopping cart to order. We will inform you the shipping cost by email and let you confirm your order. Payment can be made by bank transfer or PayPal. Note: we can't ship heavy and bulky items (dry / canned food and cat litter) outside Hong Kong.
Office hours:
10:00 a.m. to 7:00 p.m. (Mon to Fri)
10:00 a.m. to 4:00 p.m. (Sat)
Sunday and public holidays (closed)
Payment method:
We accept Bank Transfer, Cash on Delivery, VISA payment (via PayPal), PayMe.
Bank transfer - you can deposit the money to our HSBC or BOC account (bank payment has to be made prior to delivery) :
HSBC 037 9 125586 (Wise Pet)
BOC: 01258010117480 (Wise Pet)
FPS: 91810122 (Wise Pet)
Cash on Delivery - please prepare the exact amount of cash on delivery
PayPal / VISA / Master Card - we will only charge your card or PayPal account after we have confirmed product availability and we are ready to ship out your order.
PayMe:
Order Cancellation
Cancellation should be made by phone one day prior to the delivery day. If the order has already been sent out by courier, no cancellation is allowed. If the customer refuses to accept the order on delivery or the order cannot be delivered due to wrong address, we will charge the exact amount of delivery fee and return fee.