Wise Pet is a holistic pet shop selling only high quality natural pet products. We provide 5% discount on orders >$600*, 10% discount on orders over $1000* (*regular priced products only) and free delivery on orders over $400 for most part of HK (please refer to shipping policy). Delivery will be made in 2-4 business days.  Please refer to the discount page for more details. 

Some customers may have problem logging in due to a recent site and database update.  You may need to reset your password, if this fails, please create a new account again.  We apologize for the convenience caused.  Please contact us if you need any assistance placing your order.  

How to Order

How to order:

1) By phone: 26522337 (Chinese/English)

2) Online shopping cart. Orders received before 19:00 (Mon to Fri) or 16:00 (Sat) will be processed on the same day. Delivery will be made in 2-4 working days (excluding public holidays and Sundays). Order confirmation is sent by email. Please note that we cannot provide same day delivery. If you order online during Sun and public holiday, you would receive order confirmation the next working day.

Please note that only online orders can receive reward points.

3) For customers outside Hong Kong, please use the online shopping cart to order. We will inform you the shipping cost by email and let you confirm your order. Payment can be made by bank transfer or PayPal. Note: we can't ship heavy and bulky items (dry / canned food and cat litter) outside Hong Kong.


Office hours:

10:00 a.m. to 7:00 p.m. (Mon to Fri)
10:00 a.m. to 4:00 p.m. (Sat)
Sunday and public holidays (closed)


Payment method:

We accept Check Payment, Bank Transfer, Cash on Delivery, VISA payment (via PayPal).

Check payment - please make crossed check payable to "Wise Pet".

Bank transfer - you can deposit the money to our HSBC or BOC account (bank payment has to be made prior to delivery) :

HSBC 037 9 125586 (Wise Pet)

BOC: 01258010117480 (Wise Pet)

Cash on Delivery - please prepare the exact amount of cash on delivery (there is no small change)

PayPal / VISA / Master Card - please note that we will only charge your card or PayPal account after we have confirmed product availability and we are ready to ship out your order.


Order Cancellation

Cancellation should be made by phone before 5:00 p.m. one day prior to the delivery day. Otherwise, customers will be charged with a restocking fee ($100).  If the customers refuse to accept the order on delivery, they will also be charge with the restocking fee ($100).