How to order:
1) By phone: 26522337 (Chinese/English)
2) Online shopping cart. Orders
received before
19:00 (Mon to Fri) or 16:00 (Sat)
will be processed on the same day. Delivery will be made in 2 working days
(excluding public holidays and Sundays). Order confirmation is sent
by email. Please note that we cannot provide same day delivery.
If you order online during Sun and public holiday, you would receive email
confirmation the next working day.
3) For customers outside Hong Kong,
please use the online shopping cart to order. We will inform you the
shipping cost by email and let you confirm your order. Note: we
can't ship heavy and bulky items (dry / canned food and cat litter)
outside Hong Kong.
Discount Rates:
Enter
these coupon codes when you check out to receive 5 to 10% discount:
1) "L500" for orders over $500, 5% off*
2) "L1000" for
orders over $1000, 10% off*
(*not applicable to sales items)
Don't
worry if you forget to enter the coupon code, we will calculate the discount for
you and confirm the total by email or phone.
Office hours:
10:00
a.m. to 8:00 p.m. (Mon to Fri)
10:00 a.m. to
4:00 p.m. (Sat)
Sunday and public holidays (closed)
Payment method:
Hong Kong customers: COD (cash on
delivery) or bank transfer to HSBC 037 9 125586 (bank payment needed prior to
delivery)
For customers
outside Hong Kong, payment has to be made in advance either by bank transfer or
PayPal (a 3.5% service fee is applied to PayPal payment)
Delivery Fee:
Free
delivery on orders over $300 (applicable to Hong Kong Island, Kowloon
and New Territories). For orders under $300, please add $50
delivery fee. Customers in Ma Wan
have to pay $40 toll fee.
Shipment outside Hong Kong is subject to
additional shipping charge. Shipment can be made by regular post or special
delivery. Please email us for details.
Notes:
Delivery is not available to outlying
islands and hard
to access areas (areas not accessible by cars). Customers living on
outlying islands can pick up their goods at the ferry pier in Central.
Delivery Schedule:
In-stock items will be delivered within two working days (excluding
Sundays and
public holidays). Please note that we cannot arrange same day delivery. Please order in advance to ensure that your pets won't
run out of food.
Delivery time:
Monday
to Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.
No delivery on Sundays and Public Holidays.
Notes:
1) Once we have
received your order, we will confirm product availability and delivery day via
email. If some products are out of stock, you can change, hold, or cancel
your order. In all cases, the minimum order for free delivery is $300. If
you break your order into two deliveries, it will be considered as two orders
and the discount is calculated per order basis.
Case 1: If you
order A, B, C for a total of $300 and C is temporarily out of stock, you can
hold your order and wait for new stock or change your order and make it up to
$300 for immediate free delivery.
Case 2: If you
order A ($600) & B ($400) for a total of $1000 but B is not available, you can
hold your order, wait for new stock of B, have A & B delivered at one time and
enjoy 10% discount. Alternatively, you can break this into two deliveries
/ orders. You can get A first and have it delivered immediately while you
wait for B. A will have 5% discount and B will get free delivery but no
discount.
2) We will not
deliver if we cannot contact you by phone on delivery day and make sure that
someone is home to receive the products.
Refund Policy:
If damaged or
wrong items are delivered, please notify us within 7 days and we will offer a
refund or exchange free of charge. Other products can be returned for
refund or exchange if they are unopened in good resalable conditions within 14
days of purchase. These returns are subject to $100 restocking fee (if the
return / exchange is made in next delivery, the restocking fee will be $50).
If the previous
order is less than $300 after the refund / exchange, we will charge you $50 delivery
fee. Customers are advised to check the product and the invoice carefully
before opening any package. No refund or exchange will be provided for any
items that are opened and / or partially consumed. We reserve our right
to refuse any unreasonable request.
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