How to order:
1) By phone: 26522337 (Chinese/English)
2) Online shopping cart.
Orders received before 19:00 (Mon to Fri) or 16:00 (Sat) will be processed
on the same day. Delivery will be made in 2 working days (excluding
public holidays and Sundays). Order confirmation is sent by email.
Please note that we cannot provide same day delivery.
3) For customers outside Hong Kong,
please use the online shopping cart to order. We will inform you the
shipping cost by email and let you confirm your order.
Discount Rates:
Enter
these coupon codes when you check out to receive 5 to 10% discount:
1) "L500" for orders over $500, 5% off*
2) "L1000" for
orders over $1000, 10% off*
(*not applicable to sales items)
Don't
worry if you forget to enter the coupon code, we will calculate the discount for
you and confirm the total by email or phone.
Office hours:
10:00
a.m. to 8:00 p.m. (Mon to Fri)
10:00 a.m. to
4:00 p.m. (Sat)
Sunday and public holidays (closed)
Payment method:
Hong Kong
customers: COD (cash
on delivery).
For customers
outside Hong Kong, payment has to be made in advance either by money order or
bank transfer.
Delivery Fee:
Free
delivery on orders over $300 (applicable to Hong Kong Island, Kowloon
and New Territories). For orders under $300, please add $50
delivery fee. Customers in Ma Wan
have to pay $40 toll fee.
Shipment outside Hong Kong is subject to
additional shipping charge. Shipment can be made by regular post or special
delivery. Please email us for details.
Notes:
Delivery is not available to overlying islands
(including Tung Chung and Discovery Bay) and hard
to access areas (areas not accessible by cars). Customers living on
overlying islands can pick up their goods at the ferry pier in Central.
Delivery Schedule:
In-stock items will be delivered within two working days (excluding
Sundays and
public holidays). Please note that we cannot arrange same day delivery. Please order in advance to ensure that your pets won't
run out of food.
Delivery time:
Monday
to Friday: 9:00 a.m. to 9:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.
No delivery on Sundays and Public Holidays.
Refund Policy:
If damaged or
wrong items are delivered, please notify us within 7 days and we will offer a
refund or exchange free of charge. Other products can be returned for
refund or exchange if they are unopened in good resalable conditions within 14
days of purchase. These returns are subject to $100 restocking fee (if the
return / exchange is made in next delivery, the restocking fee will be $50).
If the previous
order is less than $300 after the refund / exchange, we will charge you $50 delivery
fee. Customers are advised to check the product and the invoice carefully
before opening any package. No refund or exchange will be provided for any
items that are opened and / or partially consumed.
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