FAQ
(If you can't find your answers here,
please write to us by email)
1. My
pet looks the same whatever it eats, why do I need to feed pet food made
with human grade ingredients?
2.
What is 4-D meat? Which brand names of pet food use 4-D meat?
3. I have not heard of
the products sold by your company before, why?
4.
My pet likes to eat certain brand of food or snack, does this mean that
they are more nutritious?
5.
Should I give food supplements? Will my pet get excess nutrients?
6.
Is it good to change pet food regularly?
7.
My pet has flea/tick or skin problem, I can get some drugs
(pesticides/antibiotics) from the vet and take care of the problem?
Why should I try the natural stuff?
8.
Do you have a return/refund policy?
9.
I cannot use the shopping cart. The items either disappear from the
cart or the quantity is changed automatically, why?
1. My pet looks the
same whatever it eats, why do I need to feed pet food made with human
grade ingredients?
Answer: Pets are individuals
in different health states. In fact, some pets can consume a poor
diet over prolonged period of time without any obvious ill effects.
Some show signs of health problems after several years. However,
there is concrete evidence that diet and health are closely related.
Many pet owners do not know
the ingredients of the pet food. If you know that the food is made
with meat and by-products from dead, dying and diseased animals and grain
fragments, do you still feel comfortable to feed it to your pets?
2.
What is 4-D meat? Which brand names of pet food use 4-D meat?
Answer: 4-D meat stands for meat from dead,
dying, diseased and down (disabled) livestock. To avoid these meat
products from entering human food market, they have to be denatured by
toxic chemicals before they are transported to pet food factories.
Unless the pet food manufacturers state that their
ingredients are human grade, they all use 4-D meat in their production
(despite that they claim to use "fresh" chicken, lamb, turkey etc in their
ads). The problem is AAFCO does not allow the manufacturers to put
"human grade ingredients" in pet food label. As pet guardians, if
you want to choose a good commercial pet food, you need to give extra
effort to do your own research and make a comparison.
3.
I have not heard of the products sold by your company before, why?
Answer: The most
popular brand names you find in Hong Kong all come from large pet food
manufacturers. Unfortunately, these manufacturers often use cheap
and poor quality ingredients in order to cut down the production cost.
Since they have been in the market for many years and have invested a lot
in marketing and advertising, they are known to many people.
In the past decade, a group
of small pet food manufacturers emerged in the market. They put more
emphasis on the quality of pet food ingredients and are attracting a lot
of attention in foreign countries. Many of these products have just
been introduced to Hong Kong recently. It will take
considerable time to build up brand awareness here.
We encourage our customers
to visit the manufacturers' websites and make the comparison. In
fact, product quality is a much better guarantee for good health than
brand names.
4.
My pet likes to eat certain brand of food or snack, does this mean that
they are more nutritious?
Answer: Not
necessarily. Many pet food and snack contain sugar, molasses,
artificial flavors and animal fat/digest. They may look appealing to
your pets but are not nutritious. Check the product ingredients to
be safe.
5.
Should I give food supplements? Will my pet get excess nutrients?
Answer: It depends on
individual pets. Since commercial pet foods are cooked under high
temperature and pressure, many nutrients are lost in the process.
Giving a broad spectrum vitamin/mineral supplement can provide nutritional
balance. In addition, pet foods are mainly made of meat and grains,
they often lack the phytonutrients present in vegetables and fruits.
These phytonutrients are strong anti-oxidants and help detoxify the body.
It is better to feed a supplement made from wholesome and natural food
sources than synthetic sources. Nutrients from whole foods are more
easily absorbed and assimilated, they are also less likely to cause
overdose and toxic effects. One example is beta-carotene and vitamin
A. Beta-carotene can be converted to vitamin A in the body, excess
will be excreted. However, over consumption of synthetic vitamin A
will cause toxicity.
Observe your pet's behavior
can often reveal their dietary needs. If they like to eat grasses,
dirt, faeces, look skinny, or have dry dull coat, it is a sign that they
lack certain nutrients (phytonutrients, minerals, enzymes, essential fatty
acid). However, please don't feed every supplement to your pets,
excess can be harmful.
6.
Is it good to change pet food regularly?
Answer: There are two
different opinions. Some people believe that once you find a good
food, you should stick with it. Others think that there is simply no
optimal pet food which provides all nutrients in the proper amount and
ratio. Changing pet food regularly can bring a better nutritional
balance. Nutrients missing in Food A can be provided by Food B and
vice versa.
7.
My pet has flea/tick or skin problem, I can get some drugs
(pesticides/antibiotics) from the vet and take care of the problem?
Why should I try the natural stuff?
Answer: Yes, it is a good
idea to take your pets to the vet for diagnosis and perhaps treatment.
However, over use of antibiotics can speed up the development of drug
resistance. In addition, a recurrence is common as you have never
treated the root of the problem. Even if your pet gets better after
drug treatment, you should re-assess your pet's diet and
living environment. Is there anything for improvement so its immune
system can be strengthened? All pesticides are toxic. We are
exposed to many toxic substances everyday. Many toxic chemicals have
synergistic effects in our bodies which greatly increase their toxicity.
We cannot ignore the long term cumulative effects of these chemicals.
Frequent use of these toxic substances is not healthy for our pets,
ourselves and the environment.
8.
Do you have a return/refund policy?
Answer: If the products are
damaged or become rancid, please notify us within 7 days of receipt.
We will replace them or give you a full refund.
9.
I cannot use the shopping cart. The items either disappear from the
cart or the quantity is changed automatically, why?
Answer: Please check
your internet setting to allow "cookies". Our shopping cart software
can recognize cookies or IP address. However, if your computer has
installed firewall, it may make your IP address not accessible.
